Outpatient Administration Assistant

To provide support to an efficient, effective, professional and confidential administrative service to a designated team. The post holder will provide administrative support to the team including management of appointment system, maintaining records; both paper and electronic in accordance with Trust policy. To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the Service. It will be expected that the post holder will need to provide cover for team members in times of absence such as annual leave, sickness and additionally where the workload of the team requires it.Main duties of the job To provide and receive routine information requiring tact or persuasive skills; communicating work procedures within own team and other departments. You will handle queries from staff and external callers, dealing with day to day queries via telephone; email or face to face. Greeting patients who may be anxious or worried, visitors and staff visiting the Outpatient department in a consistently polite, courteous and friendly manner. Ensure that patient demographics are correct and up-to-date on EPR when dealing with a patient booking. Ensure that patient demographics are correct and up-to-date and that appointment outcomes are recorded on immediately after the clinic appointment has taken place and any issues are escalated accordingly. Allocate follow-up appointments in a timely and prioritised manner, to ensure all local and national targets are met. Where there may be potential breaches of these targets to escalate to the relevant supervisor immediately. Book interpreters and or transport and reimbursing patients bus fares as and when required following the Trusts' procedures. Ensure appropriate appointment letters are sent to patients. Send out information leaflets to patients with the letters for specialist clinics as required.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.