Outbound Service Coordinator

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

• Excellent telephonist manner, with strong sales-orientated communication and negotiation skills;
• Proven track record in an outbound or customer-facing sales environment;
• High level of organisation and time management skills;
• Empathetic and able to handle difficult conversations;
• Accurate data input, good attention to detail and experience of managing your own workload.
  
  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
  
  This position is office-based, working Monday to Friday with occassional overtime required to support during busy periods.
The Opportunity: As an Outbound Coordinator, you will be responsible for proactively contacting existing and potential customers to secure workshop bookings, focusing on maximising each service location's capacity. You will aim to drive customer engagement, enhance booking volumes, and faster repeat business all while delivering an exceptional customer experience every time. The Rewards: We offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.