Oracle EBS Project Manager

We're looking for an Oracle EBS Project Manager responsible for managing end-to-end Oracle E-Business Suite application support services, ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement. The role involves leading support teams, coordinating with business and technical stakeholders, managing vendors, and overseeing service governance for Oracle EBS modules. .Your role As an Oracle EBS Project Manager, you'll be instrumental in on ongoing support of Oracle EBS Applications for UK public sector. A key part of your role is ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement.,

• Lead Oracle EBS Application Support engagement.
• Manage application support lifecycle including incident, problem, change, and release management.
• Ensure adherence to agreed SLAs, OLAs, and KPIs.
• Plan and manage support budgets, resource allocation, and capacity planning.
• Serve as the primary interface between business users, IT teams, Oracle, and third-party vendors.
• Conduct service review meetings (weekly/monthly/quarterly).
• Communicate support status, major incidents, risks, and improvement plans to leadership.
• Effectively manage escalations and ensure timely resolution
  
  Should have a minimum of 12+ years of experience in managing large support engagements.
• Strong experience in Oracle E-Business Suite (R12 / 11i) support.
• Understanding of Oracle EBS architecture, interfaces, and integrations.
• Experience working with Oracle Support (SR management).
• Familiarity with ITSM tools (ServiceNow, Remedy, Jira).
• Preparation of Status reports with RAG, highlighting risks and mitigations and maintaining RAID log
Preferred
• Should be an excellent planner when it comes to perform release planning and other delivery planning.
• Should have excellent problem-solving skills
• Responsible for Coaching and mentoring team members with experience of managing 5+ team members
• Experience with Lean / Agile development methodologies & ITIL Methodologies.
Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skill
• High customer orientation
• High quality awareness
  
  Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."