Ops Manager

We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.
Role Overview
The Ops Manager is responsible for site performance during their shift - end-to-end, UTR and OTR.
They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities.
They will lead coordinators, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion.
Accountabilities
Accountable for all on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
Accountable for all in-depot day-to-day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set-off/on-time dispatch).
Responsibilities
Lead shift during rotation - managing Coordinators - to deliver exceptional OTR & UTR day-time performance
Receive handover from Night Manager, deliver handover.
Be GM's primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost)
Lead & inspire, & develop and performance manage, the team on shift rotation
OTR:
DSP management - DSP Capacity, Account management relationships, and performance management
HIVED Driver Capacity and pool management (Plan vs Actual)
HIVED Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts)
Oversees management of driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments)
Legal compliance (hours on road, breaks, safety checks)
UTR:
Managing day activities, e.g. sortation as relevant, preparation for sortation
Succession planning for week ahead + 6-week glance for their side of the week, & peaks
Drives continuous improvement initiatives & develops standards and operating procedures
Maintain safety, standards, and productivity discipline
Liaise with Fleet procurement to plan vehicle utilisation and capacity.
Own monthly SAT (standard audit tracker) and the consequent actions

4-6 years' experience leading fast-paced OTR / dispatch / last-mile operations.
Strong command of driver operations, route execution, and dispatch accuracy.
Hands-on shift leadership with ability to manage 30-100+ staff via supervisors. Ability to lead and coach team.
High urgency, strong communication, strong escalation habits.
Comfortable solving real-time operational pressure during peak windows.
Excellent cross-functional stakeholder management skills.

About HIVED
At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including , , , , and the British government. We're passionate about driving innovation and redefining the future of delivery.
Our Values
We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.
We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.

if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
1 Birthday Day Off + 2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
Community volunteer days
Cycle to work scheme
Dog friendly office and depots
MacBook Air or Windows Laptop (depending on your preference)
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HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers.
HIVED has already delivered millions of parcels for brands such as Nespresso, H&M, Zara and John Lewis and is a B Corp certified business. Backed by leading investors such as Maersk Growth, NordicNinja, and Planet A Ventures, HIVED is leading the industry by making great service and green delivery the standard, building out a delivery network that's fit for the future.