Ophthalmology Outpatient Receptionist & Support Administrator

As the Ophthalmology Outpatient Receptionist & Support Administrator, you will be the first point of contact for patients attending clinics, providing a welcoming and professional reception service. Alongside reception duties, you will undertake a range of administrative tasks to support the smooth day-to-day running of the department.

This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and works well as part of a team. You will play a key role in supporting both patients and clinical staff, helping to ensure a positive and efficient outpatient experience.

If you are organised, adaptable and keen to make a meaningful contribution within a supportive specialty team, we would love to hear from you.

Main duties of the job

Greet patients and relatives at reception in a friendly and courteous manner

Answer all telephone enquiries with an understanding of patient confidentiality, taking and relaying messages competently and acting as appropriate

To maintain patient details/appointments efficiently on the patient administration system (Millennium)

To process GP and consultant referrals to the Eye Clinic, ensuring that all referral information is accurately logged

To book new & follow up appointments for the Eye Clinic

To cancel and re-book patients as needed

To support the Eye Clinic administration team with booking follow up appointments and checking out appointments as required

To monitor and action the department's generic email inbox and referral inbox

To assist the anti-VEGF service as and when needed

To liaise with nurses, doctors, GP's and other members of the department to provide a quality service for the patients

To ensure that patient confidentiality is always observed and adhered to, whether in person or by telephone

To carry out other clerical duties as required; this will include scanning and attaching documents to patient's electronic records, updating spreadsheets, RTT / Outcome form data entry

To be flexible to the needs of the department to ensure cover and smooth-running of the department as a whole

An exciting opportunity has arisen for a friendly, motivated and well-organised individual to join our Ophthalmology team in a busy and patient-focused administrative role.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

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