Operations Underwriting Manager

We are seeking a commercially minded, process- and project-driven leader to evolve and scale our underwriting capability across our International Region (Europe, Asia, and the Americas). This is not a traditional underwriting role, but a platform leadership position sitting at the intersection of:

• Underwriting expertise
• Operational excellence
• Systems and digital delivery
• Policy administration
• Compliance, Own and continuously improve submission-to-bind, policy administration and compliance workflows across Europe
• Drive efficiency, standardisation, and scalability of underwriting processes
• Identify bottlenecks and implement structured process improvements
2. Systems, Data & Digital Enablement Lead the development and optimisation of:
• Underwriting platforms
• Workflow tools
• Data flows and reporting infrastructure
3. Project & Change Leadership
• Lead cross-functional transformation projects across operations, underwriting, and customer experience
• Deliver initiatives aligned to growth, efficiency, and customer experience
• Implement structured change management and measurable outcomes
4. Portfolio & Risk Contribution
• Contribute to underwriting decisions on complex cargo risks
• Ensure alignment between risk appetite, pricing discipline, and operational execution
• Support profitable portfolio growth through balanced commercial judgement
5. Sales & Commercial Partnership
• Improve turnaround times and conversion
• Enable scalable growth
• Balance risk with commercial opportunity
6. Leadership & Team Development
• Lead and develop a high-performing underwriting operations team
• Build a culture focused on execution excellence, accountability, and continuous improvement
  
  Experience in underwriting operations, process design, or transformation
• Strong project management and change capability
• Experience with systems, workflows, and digital tools
• Commercial awareness and strong cross-functional collaboration skills
Preferred
• Marine/Cargo insurance experience
• Exposure to MGA, Lloyd's, or transformation environments
• ACII or equivalent qualifications
  
  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level., UPS Capital, one of the main UPS divisions, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains.
  
  An annual salary in the region of £65,000
• Monthly car allowance
• A bonus of 20% of the base salary based on company performance
• A company pension scheme, paid maternity leave, holiday pay, discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) and many more benefits
• UPS employee shipping discounts
• Opportunities to progress with our 'promotion from within' policy
• Industry-leading training
• Employee assistance programme
• Bonus incentive based on performance
• Remote work opportunities, including the supply of all necessary equipment
You will play a critical role in how underwriting is executed, scaled, and continuously improved, while retaining strong alignment to marine cargo risk and portfolio performance. This role is ideal for a "builder-underwriter" - someone who thrives in transforming environments and wants to own and shape an underwriting engine end-to-end.