Operations Strategy & Commercial Lead

We're looking for a Strategy and Commercial Lead to help shape and evolve the Operations strategy as we scale, for a 12 months' caregiver leave period. You'll help leadership make better decisions by bringing together performance insight, financial analysis, strategic thinking and structured problem solving. You'll play an important role in making sure our priorities, investments and execution stay aligned as Operations grows in scale and complexity. This is a high ownership role for someone who is comfortable moving between big picture strategy and detailed analysis, and who enjoys working across teams to turn ambiguity into clarity and action. You'll play a key role by...

• Helping shape and continually evolve the Operations strategy, ensuring our priorities, trade offs and investments stay aligned to customer outcomes, operational resilience and long term efficiency
• Driving commercial visibility and performance management across Operations, including P&L monitoring, analysis and identifying the biggest opportunities to improve unit economics over time
• Translating strategy, performance and progress into clear recommendations and decision support for senior leaders
• Partnering closely with teams across Operations, Product, Engineering and Finance to connect strategy to delivery and make sure the highest value work moves forward
• Owning the management and coordination of the Operations Roadmap, ensuring there is a clear view of progress, risks, dependencies and decisions, and identifying where plans are off track or outcomes are not landing as intended so the right changes can be made to improve pace and impact
• [stretch] Driving a small number of high impact cross functional initiatives that improve the scalability, efficiency and profitability of Operations (e.g goodwill), This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.


• You have strong experience in strategy, commercial, transformation, business operations or a similar role in a fast moving environment
• You have a track record of solving complex problems with analytical rigour, sound judgement and a strong bias to action
• You bring strong commercial acumen and are comfortable using performance and financial insight to support strategic decisions
• You are comfortable working on P&L analysis, business cases, investment questions and broader unit economics
• You are an excellent strategic thinker, able to see the bigger picture while also getting into the detail when needed
• You are a strong communicator, especially in writing, and can turn complexity into clear and compelling recommendations for senior stakeholders
• You are comfortable leading cross functional work and driving alignment without direct authority
• You thrive in ambiguity and are able to adapt quickly as priorities evolve
• You are highly organised, able to manage multiple priorities and keep focus on what matters most
  
  Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.