Operations Service Delivery Manager
Mitie Group plc., Tinsley Green, West Sussex
Operations Service Delivery Manager
Salary not available. View on company website.
Mitie Group plc., Tinsley Green, West Sussex
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 27 May | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 23e93a2811e040b18135720b1faaf49b
Location ref: Tinsley Green, West Sussex
Full Job Description
Operations Service Delivery Manager - International Removals We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function. Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement. Key Responsibilities
- Lead and manage a diverse operational team to deliver high-quality, compliant services
- Oversee end-to-end planning and delivery of scheduled and charter operations
- Build strong relationships with internal teams, the Home Office, and external stakeholders
- Monitor performance against SLAs and provide reporting on operational delivery
- Drive continuous improvement and share best practice across the business
- Support day-to-day operations and respond to incidents in a dynamic environment About You
- Proven experience in a senior operations or service delivery role
- Strong leadership and stakeholder management skills
- Experience working to SLAs in complex, regulated environments
- Comfortable working under pressure in a 24/7 operation, including on-call duties
- Knowledge of health & safety and risk management practices
- Flexible, adaptable, and solutions-focused Additional Requirements
- Willingness to travel and support frontline operations, including flight support when required
- UK residency and eligibility for security clearance (CTC and Enhanced DBS)
- Full UK driving licence This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team. Please see attached Job Description for more detail.
- Proven experience in a senior operations or service delivery role
- Strong leadership and stakeholder management skills
- Experience working to SLAs in complex, regulated environments
- Comfortable working under pressure in a 24/7 operation, including on-call duties
- Knowledge of health & safety and risk management practices
- Flexible, adaptable, and solutions-focused Additional Requirements
- Willingness to travel and support frontline operations, including flight support when required
- UK residency and eligibility for security clearance (CTC and Enhanced DBS)
- Full UK driving licence This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.