Operations & Performance Data Manager

The Operations & Performance Data Manager is a pivotal analytical leadership role responsible for delivering performance intelligence, reporting, and business insights across FedBucks' urgent care, primary care, and community healthcare services.

The role involves analysing complex operational, workforce, clinical, and contractual data, developing Power BI dashboards, forecasting demand and capacity, monitoring KPIs, and supporting service improvement programmes. Working closely with operational and senior leaders, the post holder helps ensure services achieve performance targets, improve patient access, optimise workforce utilisation, and deliver high-quality care for over 550,000 patients across Buckinghamshire., The Operations & Performance Data Manager will provide high-quality analytical, performance and business intelligence support across FedBucks' Integrated Urgent Care, Primary Care Services and Community Healthcare programmes.

The post holder will be responsible for the collection, analysis, interpretation and presentation of operational, workforce, clinical and contractual performance data to support effective decision-making, service improvement and organisational growth.

Working across a broad portfolio of services including NHS 111, Clinical Assessment Services (CAS), Out of Hours (OOH), Primary Care Services, Community Healthcare Wellness Workers (CHWW), and associated healthcare programmes, the role will develop meaningful insights that improve patient access, service delivery, workforce utilisation and contractual performance.

The post holder will work with multiple clinical and operational systems including EMIS, Adastra, eRS, Joy, OtpoLink and other organisational datasets to provide accurate reporting, forecasting, dashboard development and performance analysis.

The role will support operational leaders, managers and directors in understanding service demand, identifying opportunities for improvement and ensuring services deliver against contractual, quality and organisational objectives.

This role is ideal for someone who is passionate about using data to improve healthcare outcomes and make a meaningful difference to patients and local communities. FedBucks offers the opportunity to work across a diverse portfolio of healthcare services, influence strategic decision-making, drive continuous improvement, and support innovative community-based care delivery. As a values-driven social enterprise, FedBucks provides a rewarding environment where analytical expertise directly contributes to better patient care and the success of primary care services across Buckinghamshire., FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services. As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.