Operations & Marketing Coordinator

We are looking for a highly organised and proactive Operations & Marketing Coordinator to support the smooth day-to-day running of two BaxterStorey sites. This is a varied, fast-paced role combining marketing and communications, operational reporting, systems administration, HR support and general business coordination. You will act as a central point of support for site management, kitchen and front-of-house teams, ensuring information, data and systems are accurate, up to date and effectively communicated to both internal teams and clients. Key Responsibilities Marketing & Communications

• Plan and deliver monthly marketing initiatives across both sites, using BaxterStorey and self-generated content
• Design digital marketing and branding materials for site use
• Format and upload digital menus to screens and client intranet platforms
• Post regular updates on client communication channels, working closely with client teams on monthly comms calls
• Maintain shared drives with marketing assets and lead regular marketing meetings with site management
• Support ad-hoc marketing projects including new concepts, menu refreshes and branding initiatives
• Design quarterly hospitality and experience brochures
• Maintain internal client websites (Source) with up-to-date menus, marketing and site information
Trackers, Data & Reporting
• Manage and maintain multiple sales, labour and operational trackers across both sites
• Identify inconsistencies or issues and escalate to management where required
• Build new trackers to support kitchen, FOH and management requests
• Maintain stock sheet master pages, updating supplier costs as required
• Contribute marketing content, retail snapshots and highlights to monthly client reports
• Provide data and analysis for quarterly and annual reports
• Create ad-hoc proposals and presentations using PowerPoint and tracker data
• Distribute monthly Cost of Sales reports for management review
HR, Payroll & Onboarding
• Complete weekly timesheets and maintain labour trackers
• Manage all PM and client onboarding using Access Recruitment, following high-security processes
• Upload and maintain HR documentation including probation letters, performance documents and personal records
Systems & Technology
• Act as the main point of contact for till systems (Kanpla), including product uploads and troubleshooting
• Support FOH teams with daily menu uploads and marketing content on Scala
• Assist with nutritional labelling (Nutritics) and label machine troubleshooting
• Provide general support with site technology and system issues
General & Administrative Support
• Take accurate meeting minutes for management and client meetings, distributing actions and uploading documentation
• Provide ad-hoc administrative support to site management as required
  
  Highly organised with strong attention to detail
• Confident managing multiple priorities across marketing, operations and administration
• Strong IT skills, particularly Microsoft Excel, PowerPoint and digital platforms
• Excellent communication skills, both written and verbal
• Proactive, adaptable and comfortable working across multiple sites and stakeholders
• Experience in hospitality, contract catering or a fast-paced operational environment is desirable
  
  BaxterStorey is a leading UK hospitality business, renowned for delivering outstanding food and service experiences across corporate, cultural and destination venues. We are proud to be a people-first organisation, driven by a passion for fresh, seasonal ingredients, sustainable sourcing and chef-led innovation.
Our ethos is simple: food that is thoughtfully sourced, freshly prepared and beautifully presented. We empower our teams to be creative, ambitious and proud of what they do, fostering a culture built on individuality, collaboration and continuous improvement. As part of the wider WSH Group, BaxterStorey offers genuine career development opportunities, industry-leading training and a supportive environment where talent is recognised and nurtured. We are committed to sustainability, wellbeing and making a positive impact for our clients, communities and people.