Operations Manager - Street Cleansing

Birmingham City Council is transforming the way we deliver frontline environmental services. As part of this ambition, we are strengthening our operational leadership across Street Cleansing, ensuring our neighbourhoods are clean, safe, and places communities can take pride in. This is your opportunity to lead from the front, shaping high performing teams while driving improvements in service quality, sustainability, and customer satisfaction. We're looking for a motivated, forward-thinking leader who thrives in a fast-paced operational environment and is passionate about delivering visible, high-impact public services.,

• Leading high-performing teams - inspiring and developing frontline managers and staff to deliver excellent services
• Managing resources and budgets - ensuring effective deployment of people, equipment, and funding
• Driving operational performance - using data, systems, and insights to improve efficiency and meet targets
• Ensuring safety and compliance - overseeing Health & Safety, risk management, and legal compliance standards
• Engaging with communities and stakeholders - responding to local priorities and building strong relationships
• Leading continuous improvement - modernising services and enhancing environmental outcomes
• Managing service performance and complaints - resolving issues and improving customer satisfaction
This role offers the chance to make a visible impact across Birmingham's communities every single day. You'll be joining a service committed to innovation, operational excellence, and creating a cleaner, greener city.


• Demonstrable success leading teams, driving improvements, and ensuring compliance within a complex operational setting
• Experience managing people matters including performance, and attendance
• Ability to inspire, motivate, and develop large operational teams
• Strong budget management, resource planning and performance monitoring capabilities
• Ability to interpret data, analyse trends, and adjust operations to achieve targets
• Excellent communication skills with experience engaging key stakeholders and communities
• Strong understanding of Health & Safety, risk management, and compliance frameworks
• A commitment to sustainability, innovation, and continuous improvement
• Knowledge of street cleansing, waste management, or environmental services legislation (desirable)
As an Operations Manager within Street Cleansing, you'll take ownership at depot level, ensuring services are delivered safely, efficiently, and in line with statutory standards. You'll make a genuine difference to residents across Birmingham by leading teams, managing resources, and driving performance.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.