Operations Manager - Repairs

At MSV Housing we're committed to making sure our customers have good quality safe homes and our Operations Manager is key to making this happen. The role provides operational leadership for MSV's responsive and voids repairs service, ensuring a high-performing, customer-focused, legally compliant, and value-for-money service. You will lead Area Repairs Managers, planning and admin teams, and contractor partners, embedding strong health and safety, staff engagement, risk management, and continuous improvement across the service. Working collaboratively across MSV, you will support the Head of Repairs, deliver the corporate strategy, and ensure MSV's vision and values are consistently embedded in service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What does our Operations Manager do;

• Provide clear operational leadership for the Property Care Team, embedding customer service excellence and a strong, target-driven culture across the service.
• Lead the operational delivery of repairs, ensuring full compliance with health & safety, statutory, and consumer standards to keep customers, colleagues, and stakeholders safe.
• Drive continuous improvement through effective use of systems, people, and processes, improving performance, productivity, and customer outcomes.
• Oversee planning, work allocation, and contractor performance to maximise first-time fixes, value for money, and achievement of KPIs.
• Work collaboratively across the business to deliver innovation, service transformation, and a joined-up, customer-focused repairs and voids service.
  
  Educated to degree level in Building Construction/Surveying or comparable professional qualification and/or experience relating to the post.
• Can demonstrate an extensive and strong track record of leading a customer-focussed repairs, property, or related function to deliver excellent services.
• Has comprehensive experience of successfully managing in-house repair teams, and partnerships with sub-contractors
• Substantial knowledge of working within the construction / building / maintenance sector, with an understanding of asset management.
• Strong H&S Knowledge in line with the role and service.
This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You'll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach., We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you'll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy's candidate pack. We offer a range of great benefits including:
• Essential car user allowance to support you with car running costs
• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.