Operations Manager (Radio Communications)

processes through digital tools such as TrelloMonitor progress, follow up outstanding work and resolve issues, keeping internal and external customers informed throughoutBuild strong working relationships with the ESS Managed Service Team, supporting high service levels and ensuring equipment is available when requiredProactively improve the availability and utilisation of Communications assets across the ESS businessEnsure Communications Engineers have up-to-date training, with clear development and progression pathways in placeWork closely with Procurement and the Communications Management Team to maintain appropriate levels of sales stock, spare parts and consumables, both centrally and locally where requiredManage new and ongoing OFCOM licensing requirements for ESS and its customers where applicableManage relationships with third-party service providers to ensure timely, cost-effective repairs of both ESS hire fleet and customer-owned equipmentWork with the ESS Product Manager and

Job SummaryReporting to the Communications Manager, this role is responsible for the day-to-day management of the ESS Communications business, including the national workshops and Communications Engineers. The role will coordinate and manage the flow of work from both internal and external customers, ensuring requests are prioritised, allocated and progressed effectively. It will involve close collaboration across the Communications and wider ESS business, including Sales. The successful candidate will be a confident communicator and strong relationship builder, with the ability to influence and work effectively with colleagues, customers and stakeholders at all levels.Key ResponsibilitiesAct as the first point of contact for equipment and support requests, assessing requirements and allocating work across the Communications team and approved third-party providersManage the daily workload of workshops and Communications Engineers, allocating work effectively and continuously improving, Communications Engineers to ensure internal compliance requirements on G42 are maintained, including TIGs, OSGs and related documentation, and updated as requiredWhat We're Looking ForDemonstrate significant experience in the Hire sector, radio communications, Test and Measurement industry or equivalentManufacturer training desirableTechnical background: Radio Communications / Electro / Mechanical / Process etc.An electronic, mechanical, or engineering qualification is desirableEducated to relevant level / equivalent experienceManagement / Leadership experienceAbility to demonstrate leadership capabilities: encouraging, collaborative and able to inspire team with company strategy and goalsOutstanding relationship building with influencing skills both internally and externally. A team player, highly motivated with a strong commercial acumen and an outgoing personalityExcellent organisational and time management skills; a self-starter with the ability to work independently using their
own initiativeStrong verbal and written communication skills, attention to detail, with the ability to produce engaging communicationsFinancially numerate and literateUnderstands and is an advocate of the importance of Health, Safety, Environmental and Quality complianceCompetent IT SkillsValid UK driving licence - ability to travel periodically within the UKWhat We Can Offer YouCompetitive salaryCompetitive annual bonus schemeSalary sacrifice pensionCompany car25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts - a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE Mobile contract discount offersGym

discountsHealth Shield (discounted premiums on health care cash plan)Employee Assistance ProgrammeVirtual GP ServiceWill Writing & Funeral ConciergeRegit Assist 24/7 accident helpline - free joiningAll the above benefits are managed through our Employee Engagement Platform - 'Spotlight'Little Bit About UsESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional
development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer.We believe passionately that employing a diverse workforce is central to our success.We make recruiting decisions based on your experience and skills. #J-18808-Ljbffr