Operations Manager

As an Installation Manager, you will lead our Installation Department, ensuring projects are delivered safely, efficiently, and to the highest standards of quality and customer satisfaction. You will manage a team of installation engineers and subcontractors, drive operational performance, and support the continued growth of our installation business. This role requires regular travel across the UK (approximately 30-60%) to support installation activities, visit customer sites, engage with engineers in the field, and ensure projects are delivered successfully. You would also be responsible for:

• Leading the day-to-day operation of the Installation Department, ensuring projects are delivered safely, on time, within budget, and in line with customer and contractual requirements.
• Managing, coaching, and developing installation engineers and subcontractors, fostering a high-performance culture focused on safety, quality, accountability, and customer service.
• Overseeing resource planning, scheduling, and utilization to maximize productivity, first-time completion rates, and operational efficiency.
• Building strong customer relationships, managing escalations, and working closely with internal stakeholders to ensure a positive customer experience throughout project delivery.
• Driving continuous improvement through performance monitoring, KPI management, health and safety compliance, and the effective use of systems and reporting tools.
  
  Has proven experience leading installation, service, field engineering, or operational teams within a technical environment.
• Has strong people management, planning, and resource allocation skills, with the ability to coordinate multiple projects and priorities simultaneously.
• Has excellent customer service and stakeholder management skills, with a track record of building positive relationships and resolving operational challenges.
• Has strong commercial awareness and experience managing operational performance, labor utilization, project costs, and productivity
• Holds a full UK Driving License and is willing to travel regularly throughout the UK.
It would be beneficial if you also have experience within the industrial door, loading bay, entrance systems, construction, facilities management, or related industries, and hold IOSH, NEBOSH, or other relevant Health & Safety qualifications.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:
• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including courses, and discounts on various products.… to name just a few!