Operations Manager

The Operations Manager plays a key role in supporting the Practice Manager with the day-to-day operational running of the practice, ensuring the delivery of safe, effective, responsive, and high-quality patient services. The post-holder provides leadership and supervision to reception and administrative teams, maintains efficient practice systems, and deputises for the Practice Manager when required.

Responsibilities include overseeing operational workflows, staff management and development, patient services, complaints handling, compliance with NHS and CQC requirements, information governance, quality improvement initiatives, and the effective use of clinical IT systems such as EMIS Web and Accurx. The role also supports performance monitoring, financial administration, business continuity planning, and collaborative working with external healthcare organisations.

We are looking to appoint a self-motivated, enthusiastic, and highly organised individual to support our Practice Manager in the day to day running of our Practice and to deputise in her absence.

You will need to have significant previous experience working in Primary Care, ideally within a GP Practice with some experience and knowledge of financial processes for budgeting, IT systems and staff supervision / management.

You will need to have the patience and energy to deal with a fast paced and varied workload, have an eye for detail and be a real team player., The ideal candidate will have experience within primary care or an NHS setting, strong leadership and organisational skills, knowledge of CQC and NHS contractual requirements, and a commitment to delivering excellent patient care and continuous service improvement.

The Elms Practice is a friendly, forward-thinking GP practice committed to delivering high-quality, patient-centred healthcare to our local community. Our dedicated multidisciplinary team works closely together to provide safe, effective, and compassionate care, ensuring the best possible outcomes for our patients.

We pride ourselves on maintaining a supportive and inclusive working environment where teamwork, professionalism, and continuous improvement are valued. Staff are encouraged to develop their skills, contribute ideas, and play an active role in shaping and improving our services.

At The Elms Practice, we recognise that our people are our greatest asset. We offer a positive workplace culture, opportunities for professional development, flexible working opportunities where appropriate, NHS pension scheme membership, and access to wellbeing support. We are committed to fostering a respectful, collaborative atmosphere where every team member feels valued and supported to thrive in their role.

Joining The Elms Practice means becoming part of a caring and ambitious team that is passionate about providing excellent healthcare while supporting one another to achieve success.