Operations Manager

Do you want a career where you can make a real difference? Join the Ministry of Defence Guard Service (MGS) to protect Defence from threats such as crime, terrorism, espionage, and sabotage by providing the highest quality of security services through professionalism, excellence, and trust. We are looking for a Operations Manager to join our Gold Standard security service and provide a crucial role to the business requiring resilience, vigilance, and alertness. Due to the high profile and strategic locations of the sites we guard, it is essential our Operations Manager have a strong work ethic, great teamwork, customer service and communication skills and must be willing to go above and beyond to support security operations across the Defence estate. If you can demonstrate this from past or current experiences, we want to hear from you. This position is advertised at 37 hours per week. The Operations Manager's (OMs) main responsibility is to ensure that our security service is running
smoothly to allow our operational employees to protect defence and be prepared for security incidents. As an Operational Manager you will manage Security Officer Supervisors ensuring they are supported to undertake the tasks to a high standard. The key duties are as follows: Oversee and manage the daily operations of the security team at units, ensuring the correct use of physical and tactical resources to maintain operational preparedness for security incidents in line with local Joint Business Agreements/General Statement of Security Requirements (GSSORs). Lead physical security operations and set governance structures to appropriately meet the risk appetite to protect assets and people at sites. Build and maintain strong working relationships by liaising with unit customers and Heads of Establishments (HOEs) on a regular basis, ensuring excellent service delivery through pro-active problem solving and agreed prioritisation of tasks. Ensure all posts and tasks are risk assessed and all
relevant policy and legislation is followed. Provide Head Office with data returns when requested regarding staffing levels, personal case work and audits, recording achievements of tasks, overtime, and other operational data. Collaborate with other security providers at the unit to provide a high-quality security service. Ensure National Security Inspectorate (NSI) compliance at all units within your Area of Responsibility (AOR), auditing paperwork, processes and amending or updating local documents when required. Review working patterns/rosters, Joint Business Agreements / General Statement of Security Requirement (GSSOR's) and Assignment Instructions on an annual basis. Consult with Trade Unions on local changes. Act as a role model and actively encourage a positive and inclusive working environment. Carry out all MGS/MOD/Management Training including Institution of Occupational Safety and Health (IOSH) to ensure effective understanding and management of Health and
Safety within you Area of Responsibility (AOR). Option to be On-Call Duty Manager

Essential Criteria A background, or interest in the delivery of site security and / or can demonstrate experience in delivering customer service Driving license mandatory as site visits will be required. Licences Driving license mandatory as site visits will be required.

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include: A Civil Service pension with an average employer contribution of 28.97%. A generous annual leave allowance. Ability to roll over up to 10 days annual leave (Pro-rated to your contracted hours) per year. Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments. Special Paid Leave for volunteering up to 6 days a year. Enhanced maternity, paternity, and adoption leave. Employee Assistance Programme to support your wellbeing. Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and Cafeterias and Shops. Entitlement to apply for a Blue Light and
Defence Discount Cards