Operations Manager

As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Field Managers, Project Managers, Testers including EH&S. Manage above teams in efficient and safe resource allocation, Mod Execution and deliver Customer Experience. Daily responsibilities:

• Engage, coach and mentor the team of managers. Connecting with them to ensure that KPI's are achieved and to understand frustrations, problems and issues coming through from the field.
• Mentor field managers managers around customer escalations and how best to engage with a team a field based mechanics/engineers.
• Be the face of the business, able to communicate professionally with customers, putting them at the heart of what we do.
• Support with P&L management, able to direct your team to ensure maximum revenue generation.
  
  Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Good management experience, especially with managing field based managers.
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools
• P&L understanding
  
  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext!


• A highly competitive salary, bonus and company car scheme.
• Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.