Operations Manager

As part of an exciting period of growth, we are looking to strengthen our team with an experienced Operations Manager to support our Leeds Depot. Operating nationwide, we specialise in Drainage, Industrial Services, Tankering, and Utility Surveying, supporting clients across multiple sectors with responsive and dependable service delivery.

Working closely with the Depot Manager, you will play a key role in the smooth running of day-to-day operations, ensuring service levels and performance targets (SLAs & KPIs) are consistently achieved. This is a fast-paced and dynamic role requiring strong leadership, organisational skills, and a proactive approach to problem-solving.

We are seeking a proven Operations Manager with strong leadership capabilities and operational experience, ideally within drainage, utilities, environmental services, or industrial sectors., Oversee the organisation, planning, and delivery of work for field operatives handling both planned and reactive jobs
Ensure all works are completed within strict timescales and to the highest standards of safety, compliance, and customer service
Take responsibility for company vehicles, plant, and equipment, ensuring servicing, calibration, and maintenance are completed in line with legislation and company policy
Manage scheduling and operational coordination, liaising with Head Office, depot teams, and mobile engineers to maintain effective communication across all departments
Monitor operational performance against KPIs and SLAs, identifying areas for improvement and implementing solutions where required
Ensure Health & Safety compliance across all operational activities and promote a strong safety-first culture
Support the recruitment, training, development, and retention of operational staff, fostering a motivated and high-performing team environment
Work both on-site and within the depot office to ensure smooth operational flow and effective communication
Assist in maintaining high standards of customer satisfaction and service delivery across all contracts and projects

Excellent planning, scheduling, and organisational skills with the ability to manage multiple priorities effectively
Strong understanding of Health & Safety legislation and operational compliance requirements
Effective communicator with the confidence to liaise professionally at all levels
Proven ability to manage teams, drive performance, and maintain accountability
Proactive, adaptable, and solution-focused approach to operational challenges
Strong IT, administrative, and reporting skills
Ability to remain calm and decisive in a fast-paced operational environment
Requirements

Previous experience in a similar Operations Management role (essential)
Full UK Driving Licence (essential)
Experience within drainage, utilities, environmental services, construction, or industrial services sectors (desirable)
What We Offer

Quest Waste Management is a trusted leader in environmental services, specialising in comprehensive drainage, liquid waste, and bulk tanker solutions. With a commitment to excellence, we deliver high-quality, reliable, and efficient services tailored to meet the unique needs of our clients nationwide.

Our expertise spans a wide range of drainage challenges, from routine maintenance to complex, large-scale projects. By combining cutting-edge technology with industry best practices, we ensure our solutions remain innovative, safe, and effective.

Competitive salary (dependent on experience)
Company pension scheme
Health & wellbeing programme
Free on-site parking
Ongoing training and development opportunities
Career progression within a growing nationwide business
The opportunity to join a forward-thinking and ambitious company during an exciting period of expansion
This is a fantastic opportunity for an experienced Operations Manager to step into a pivotal role within Quest Waste Management. If you are driven, organised, and ready to make a real impact within a growing business, we would love to hear from you.