Operations Manager

We are a friendly, forward thinking rural dispensing GP surgery in South Somerset committed to delivering excellent patient care. We are a training practice and are looking to recruit an enthusiastic and motivated operations manager to join our supportive and friendly team. This is an exciting opportunity to play a key role in the day to day running of our practice and to deputise for the practice manager when required. We operate over two sites, our main purpose-built surgery is at Milborne Port Surgery and our branch surgery is at Templecombe surgery. Both sites dispense medications to patients., As our Operations Manager, you will oversee the day-to-day running of the practice, ensuring that the practice continues to deliver safe, efficient, and high-quality patient-centred care. Your role will involve working closely with the GP partners, Practice Manager and department team leads, Key areas of responsibility include: Operational leadership across reception, administration, and workflow teams HR management including recruitment, rotas, appraisals, and staff development Regulatory compliance with CQC, safeguarding, infection control, and GDPR Financial support: processes, budgets, claims, and cost control Patient experience improvement including complaints handling and access optimisation Digital and IT systems management including EMIS Web, telephony, and reporting (working with the surgery IT lead) Service development aligned with NHS priorities and practice goals, A supportive, collaborative team environment Opportunities for professional development Involvement in shaping the future of the practice A role where your leadership directly improves patient care Working Conditions Full time, typically Monday to Friday. Occasional extended hours for meetings, audits, or urgent operational issues. Work closely with the surgery staff & external providers to ensure high quality patient centred care Key Outcomes for Success Smooth day-to-day operations High patient satisfaction Strong staff morale and retention Compliance with all regulatory standards Efficient financial performance Continuous improvement in access and service delivery

We are looking for an individual who has: Experience in a senior administrative or management role Strong leadership, organisational and communication skills Confidence in managing people, performance, and change Strong problem-solving and organisational skills Excellent communication skills and the ability to build trust with staff, patients, and clinicians The ability to work well in a fast-paced environment with competing priorities A management qualification (ILM, CIPD) or experience in a GP practice (desirable but not essential),

• Good Standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Excellent leadership skills
• Excellent communication skills
• Ability to motivate and train staff
• Excellent time management skills
• Ability to priortise, delegate and work to tight deadlines within a fast paced environment
• Excellent IT skills
• Proven problem solving skills
• Able to implement and embed policy and procedure
• Personal Qualities
• Excellent interpersonal skills
• Ability to use initiative and judgement
• Forward thinker with a 'solution' focused approach
• Ability to motivate teams, enhance morale and maintain a positive working environment
• High levels of integrity and loyalty
• Ability to be sensitive and empathetic
• Ability to work under pressure
• Other requirements
• Flexibility to work outside core hours
• Disclosure Barring Service (DBS) check
• Ability to maintain confidentiality at all times
• Full UK Driving Licence
Desirable
• Educated to A-level/equivalent or higher with relevant experience
• Leadership and / or management qualification
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of project management
• Experience of working within the NHS
• Experience of health and safety
Person Specification Qualifications Essential
• Good Standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Excellent leadership skills
• Excellent communication skills
• Ability to motivate and train staff
• Excellent time management skills
• Ability to priortise, delegate and work to tight deadlines within a fast paced environment
• Excellent IT skills
• Proven problem solving skills
• Able to implement and embed policy and procedure
• Personal Qualities
• Excellent interpersonal skills
• Ability to use initiative and judgement
• Forward thinker with a 'solution' focused approach
• Ability to motivate teams, enhance morale and maintain a positive working environment
• High levels of integrity and loyalty
• Ability to be sensitive and empathetic
• Ability to work under pressure
• Other requirements
• Flexibility to work outside core hours
• Disclosure Barring Service (DBS) check
• Ability to maintain confidentiality at all times
• Full UK Driving Licence
Desirable
• Educated to A-level/equivalent or higher with relevant experience
• Leadership and / or management qualification
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of project management
• Experience of working within the NHS
• Experience of health and safety
  
  We are a friendly rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe.
Website: https://www.milborneportsurgery.nhs.uk/ We dispense from both sites and consider ourselves an innovative GP training practice. The dispensary team includes a dispensary lead and 5 dispensers. The team benefits from support from an in-house pharmacist and pharmacy technician as well as the local PCN pharmacy team. We are extremely proud of our patient feedback related to the service we provide as a surgery a recent example Milborne Port Surgery and the people who run it and work there are an advert for everything the NHS should be. They also demand and get the support they want from some impressive people in local hospitals and treatment centres. The whole is a classy act. One or two other parts should follow their example. We are very lucky to have them Please note: we reserve the right to close the application window early.