Operations Manager

As an Operations Manager, you will lead and coordinate the management of resource for multiple teams within the Admin Hub, ensuring that work can be effectively prioritised, resourced, and delivered in line with service expectations. You will provide clear oversight of day-to-day operations within the Admin Hub, supporting managers to balance workloads, meet deadlines, and maintain a consistent, high-quality service across a range of business-critical processes. A key focus of the role is developing people. You will create an environment where learning and continuous development are embedded into everyday practice-coaching managers, supporting career growth, and ensuring your teams have the skills and confidence to perform at their best, both now and in the future. You will also play an important role in maintaining and improving standards across the Admin Hub-driving consistency, strengthening processes, and ensuring the service delivered is accurate, efficient, and customer-focused. Working collaboratively with colleagues across the organisation, you'll help ensure the Admin Hub continues to provide reliable, high-quality support that enables wider teams to succeed. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition., We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

You will bring a strong background in leading teams within an operational or service-driven environment, with the ability to manage multiple priorities and ensure work is delivered consistently to a high standard. You are comfortable providing clear direction, supporting others to perform at their best, and maintaining oversight of complex, business-critical processes. You will also be passionate about developing people and building capability across your team. With a collaborative and customer-focused approach, you'll be confident working across different areas of the organisation, using your judgement and problem-solving skills to drive performance, improve ways of working, and ensure a reliable, high-quality service. You will also have:

• Experience leading and developing managers, including supporting performance, wellbeing and capability building
• Strong operational oversight, with the ability to manage competing priorities, allocate resource effectively, and maintain service delivery during peak periods
• Experience identifying opportunities for improvement and successfully implementing changes that enhance efficiency, accuracy, or service quality
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
• Experience of leading other line managers within a multi-layered team structure
• Confidence using data, reporting, or KPIs to inform decision-making and monitor performance
• Experience of working in a process-driven or regulated environment, with an understanding of documentation or compliance standards
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 21^st May 2026, however, should we receive a sufficient number of applications, we reserve the right to close the campaign early therefore please do not delay in submitting your application. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 28^th and 29^th May 2026.
If you are shortlisted and progressed through the stages, you can expect:
• An in-person interview at our office in Cambridge.
• There will be a task to prepare for as part of the interview where you will need to prepare a 10 minute presentation
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes