Operations Manager

We work with clients to ensure that they don't just survive, but thrive living their lives to the fullest whatever that means to them pursuing hobbies, interests, personal ambitions, education, career goals and whatever else inspires and engages them!At Rehab Without Walls, success is about helping people to reach their maximum potential, rediscover purpose and achieve what truly matters to them.We have an amazing opportunity for an Operations Manager to join our team within our offices in Milton Keynes, The Operations Manager is responsible for overseeing and optimising the day-to-day operational delivery of case management within the business, ensuring services are delivered effectively, compliantly and consistently to a high standard. The role provides operational leadership across, people, processes and systems to support effective case outcomes, regulatory compliance, financial performance and excellent client outcomes. Working closely with Clinical Leads and Senior Management the Operations Manager translates strategic objectives into operational plans, driving continuous improvement for the brand. Why Rehab Without Walls? For over 30 years, we've been delivering high quality rehabilitation. Our people thrive in a culture built on shared experience, humour, resilience and continual learning. We value creativity, adaptability and doing the right thing, even when it's not the easy option. Here, your leadership won't get lost in layers. Your voice will be heard and your expertise will shape practice. Your work will help people not just rebuild their lives, but redefine them. If you're ready for a role where your impact is visible, meaningful and lasting, we'd love to hear from you!, Office & Operational Management

• Manage the day-to-day running of the office.
• Oversee Management of all operational teams within the Case Management Brand. Responsible for ensuring consistent operational standards and practices across all teams. Coordinates and leads to maintain alignment with company policies, procedures, and strategic goals. Identifies and addresses operational challenges, ensuring timely resolution and escalation where necessary.
• Responsible for day-to-day management of annual leave and sick leave ensuring business continuity.
• Foster a productive work environment and manage team performance. Ensuring all absence is adequately recorded on ITrent and any concerns raised.
• Develop and maintain systems for collating data / audits to support the business.
• In collaboration with the Business Director be responsible for the maintenance of I-insight.
• Reporting on operational and office related matters at SLT and Case Management SIP/RR meetings.
• Undertake unbillable activities, including but not limited to, property maintenance, on site, Health and Safety, order/manage stocks of stationery, shredding, cleaning, PPE and kitchen supplies.
• Oversee the purchase and necessary maintenance of office equipment. Reporting to the Business Director on any need for significant new expenditure.
Some of the other key responsibilities are:
• Supervision of members of the Operations Team (under instruction from the Brand Director). Providing leadership, guidance, and support to operational staff. Conducts regular supervision and performance reviews to ensure accountability and professional development.
• Act as a mentor and escalation point for complex operational issues handled by senior team members.
• Deal with non-clinical / business enquiries supporting all stakeholders.
• Support SLT with marketing and business development opportunities.
• Support to Business Director and Clinical Director as required.
• Financial Oversight & Administration
• Compliance, Health & Safety, GDPR
• Performance Monitoring & Continuous Improvement
• Policies & Training
  
  Experience in operational management role within a health and social care setting, ideally within case management.
• Experience of operating within regulated serviced with direct involvement in meeting regulatory standards, audits and quality assurances.
• Extensive office-based experience, including responsibility for financial processes and management.
• Experience of leading service change, transformation and growth desirable.