Operations Manager

Star Lane Medical Centre is seeking an experienced and proactive Operations Manager to cover maternity leave for 12-months fixed term. The role involves overseeing the day-to-day running of the practice operations service, managing staff and operational Systems, ensuring compliance with NHS and regulatory requirements, and supporting the delivery of high-quality patient care. Working closely with the Practice Manager and clinical team, the Operations Manager will play a key role in maintaining efficiency and continuity of service throughout the cover period., Provide effective operational management of the practice, ensuring day-to-day services run smoothly and efficiently

Manage and support administrative and non clinical staff, including rota planning, supervision, and performance management

Ensure the practice meets all NHS, CQC, contractual, and regulatory requirements

Assist HR functions including recruitment, induction, appraisals, training, and absence management

Support the Practice Manager and clinical team with operational planning, service development, and quality improvement

Be responsible for premises management, IT Systems, data protection, complaints, and health and safety compliance

Star Lane Medical Centre is an established GP practice providing comprehensive primary care services to its registered patient population. The practice is committed to delivering safe, effective, and patient focused care, working closely with NHS partners and community services. Supported by a dedicated multidisciplinary team, Star Lane Medical Centre promotes continuous improvement, regulatory compliance, and a supportive working environment for staff.