Operations Manager

Looking for a role where you can take real ownership of how a branch runs-keeping things organised, compliant, and running smoothly every day? We're looking for an Operations Manager to join Lords Builders Merchants at our Kings Langley branch. This is a hands-on role at the heart of the site, supporting the team, strengthening processes, and making sure everything operates as it should. You'll work closely with the branch and senior leadership to tackle challenges, improve standards, and keep the operation performing at its best. What you'll be doing

• Supporting the day-to-day running of the branch and resolving operational issues
• Driving high standards in Health & Safety, reporting, and compliance
• Managing training records, refreshers, and CPC planning
• Monitoring audits, tracking actions, and ensuring follow-through
• Supporting transport operations-fleet compliance, defects, MOTs, and KPIs
• Overseeing property maintenance and ensuring inspections are up to date
• Supporting stock control, layout, and operational efficiency across the site
• Working closely with leadership on continuous improvements
  
  Strong operational experience within merchanting, logistics, or a similar environment
• Hands-on, practical approach with a focus on getting things done
• Confident communicator who can support and guide colleagues on site
• Highly organised, with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• A proactive problem-solver who takes ownership
  
  Lords Builders Merchants was established 40 years ago and remains a family-run business. Our network of branches offers a broad
range of building materials and extended delivery area for trade professionals and homeowners in across London and the Home Counties. Part of the Lords Group of companies, Lords Builders Merchants offers good opportunities for growth and development. Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.