Operations Leader

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse. As part of CFCD, you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever. If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you.

• Lead a large, potentially geographically diverse team of Higher Executive Officers (HEOs), setting strategic business priorities and driving performance.
• Make sound, complex decisions at pace and instil technical knowledge in your team.
• Use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
• Oversee business change, lead performance reviews, and drive continuous improvement.
• Build strong, collaborative relationships with senior representatives from other government departments and external bodies.
• Provide visible, effective leadership through regular site visits and clear communication.
• Motivate teams to operate flexibly, seek feedback, and personalise services for customers.
• Encourage creative thinking and collaborative working to drive innovation and service improvements.
• Ensure compliance with DWP policies and procedures, managing risk exposure.
• Be aware of HR policy and procedures carrying out the decision maker role on sensitive staff related issues.
Due to the geographically dispersed nature of this role, there will be occasional travel and overnight stays.