Operations Executive - Flexforce

Are you highly organised, detail-focused and at your best when juggling multiple priorities? Do you enjoy making sure everything runs smoothly behind the scenes while supporting field teams, clients and colleagues to deliver exceptional results? We're looking for an Operations Executive to join our growing team. This is a fantastic opportunity for someone with experience in operations, administration, client services, project coordination or field support who enjoys working in a fast-paced environment where no two days are the same. As an Operations Executive, you'll play a critical role in ensuring client campaigns are launched successfully, field teams have everything they need to succeed, data is accurate, and operational processes are delivered to the highest standard. What You'll Be Doing Campaign Mobilisation & Coordination

• Support the end-to-end set-up of client campaigns from approval through to launch.
• Create and distribute clear, engaging field team briefs and supporting documentation.
• Maintain activity trackers, booking schedules and campaign timelines.
• Coordinate POS distribution, booking files and campaign communications.
• Ensure subcontractors and field teams receive accurate and timely information.
Systems & Operational Support
• Build and test campaign scripts within business platforms such as FlexHub.
• Carry out quality checks before campaign launch, ensuring data accuracy and system readiness.
• Provide first-line support for field teams, subcontractors and users.
• Resolve or escalate operational and technical issues efficiently.
• Maintain records of system updates and changes.
Reporting & Data Quality
• Monitor campaign submissions, images and reporting data.
• Validate activity completion against campaign requirements.
• Investigate and resolve missing, inaccurate or non-compliant data.
• Produce client-facing and internal reports, including PowerPoint presentations and photographic summaries.
• Maintain data integrity and ensure compliance with GDPR standards.
Financial Administration
• Process subcontractor payment submissions and self-billing inputs.
• Validate expenses, travel claims and activity payments.
• Support cost reconciliation activities and investigate discrepancies.
• Maintain accurate audit trails and supporting documentation.
• Escalate any payment or control issues where necessary.
Continuous Improvement
• Contribute ideas to improve operational processes and efficiencies.
• Support wider business projects and campaign mobilisation initiatives.
• Work collaboratively across teams to deliver exceptional service.
• Maintain high standards of quality, accuracy and customer experience.
  
  We're looking for someone who has experience working in an operations, administration, project support, client services or field team coordination role. You'll be highly organised, able to manage multiple tasks simultaneously and confident working to tight deadlines without compromising quality. A keen eye for detail and a commitment to accuracy are essential, as you'll be handling campaign data, reporting, communications and payment information.
You will be a confident communicator, both verbally and in writing, with the ability to provide clear instructions, build positive working relationships and professionally manage day-to-day challenges. Strong working knowledge of Microsoft Excel, Word, PowerPoint, Outlook and Teams is required, alongside the ability to learn new systems quickly and support users with routine queries and troubleshooting. The successful candidate will demonstrate good commercial awareness, sound judgement and strong problem-solving skills. You'll be trusted to handle sensitive and confidential information appropriately and will bring a proactive, dependable and collaborative approach to supporting colleagues, clients and field teams. Desirable Experience within field marketing, retail execution, merchandising, outsourced sales or a similar service-led environment would be advantageous. We would also welcome candidates who have experience supporting subcontractor payments, self-billing processes or expense validation activities. Additional skills in Excel, including Pivot Tables, XLOOKUP and data reconciliation, would be beneficial, as would experience supporting mobile, remote or flexible workforces. These skills will help you quickly add value within our fast-paced operational environment.

Career Development - access to Acosta University and internal promotion programs. Company Tools - Including state of the art technology to ensure you are set up for success, including Ipad and mobile phone. Inclusive Culture - supportive, diverse, and values-driven environment. Employee Engagement - social events, recognition programs, and wellness initiatives. This is a role for people who want more than "just a job". It's for people who want momentum, progression and recognition . At Acosta Group Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive. If you're organised, proactive and thrive in a fast-paced environment, we'd love to hear from you. Apply today and become part of a team that keeps our business and our clients moving forward.

You'll be successful in this role if you:
• Deliver campaign set-ups accurately and on time.
• Maintain high levels of data accuracy and compliance.
• Process payment inputs with minimal corrections or rework.
• Build strong relationships with field teams, clients and internal stakeholders.
• Take ownership of issues and see them through to resolution.
• Identify opportunities to improve operational processes and efficiency.
Why Join Acosta Europe? At Acosta Europe, we partner with some of the world's leading brands to drive performance in retail and field sales. Behind every successful campaign is a strong operational team making it happen. This role offers the opportunity to develop your operational expertise, gain exposure to major client programmes, work with talented colleagues and play a key role in delivering outstanding results for our clients. Flexible Working Options - Freedom, responsibility and real ownership of your work Comprehensive Healthcare - medical, dental, vision, plus life insurance and Employee Assistance Programme. Generous Pension Plan - Growing contributions as your service increases helping you plan for the future. Paid Time Off - 25 days holiday, plus bank holidays to recharge. Paid Volunteering Day - Make a difference in your community.