Operations Director - Repairs

that challenge established ways of working and improve the services we provide. Develop your people, recognising success, addressing underperformance and helping colleagues grow and succeed. Embed safety, compliance and good governance, ensuring they underpin every decision and every service.What you'll bring We're looking for an experienced housing professional with significant senior leadership experience in repairs, maintenance or property services, together with a proven track record of leading complex operational services within a highly regulated environment. You'll bring strong commercial and operational judgement, with experience of managing contractor performance, strengthening governance and assurance, and balancing customer outcomes, operational priorities, value for money and regulatory requirements. You'll build trusted relationships, use data and insight to make informed decisions, and create an environment where people take ownership, are accountable for their
commitments and continually look for better ways to deliver for our customers.

Every customer deserves the confidence that their repair is owned from start to finish.At A2Dominion, we believe repairs are about more than fixing homes. They're about earning customers' trust by providing a responsive, reliable service where every repair is owned, communicated and seen through to resolution.Good services don't stand still. Neither do we. We're committed to continually improving the way we deliver for customers, and we're looking for a leader who shares that commitment. As our Operations Director - Repairs, you'll be accountable for creating a repairs service that customers trust. You'll provide the leadership to strengthen the way we deliver repairs, ensuring ownership is embedded, accountability is expected and customers can be confident their repair is managed from start to finish.Who we are Providing 38,000+ homes across London and southern England. Supporting 70,000+ customers every day. Delivering services built on trust, ownership and accountability. Working
as one organisation to achieve better outcomes for customers. Continually improving the way we deliver repairs and housing services.Our customers don't experience individual teams or departments - they experience A2Dominion.That's why it's so important that everyone takes ownership and supports one another to deliver the right outcomes, recognising that every role has a part to play in building trust and making a positive difference.About the roleReporting to the Chief Repairs Officer, you'll provide strategic and operational leadership across responsive repairs, surveying, voids, minor works and disrepair services.Working collaboratively across A2Dominion, you'll bring together colleagues, contractors and partners to deliver a safe, reliable and consistent repairs service, while strengthening the way we work through effective governance, assurance and continuous improvement.As a member of the Operational Management Team, you'll contribute to the wider success of A2Dominion,
recognising that customers experience one organisation and that delivering great outcomes is a shared responsibility.Success in this role is about more than operational performance.It's reflected in the trust customers have in our service; the environment you create for your teams and the lasting improvements you make.How you'll leadAs a leader at A2Dominion, you'll: Set clear expectations and hold yourself and others accountable, creating an environment where ownership, accountability and high standards are expected at every level. Lead with integrity, building trust through your decisions, behaviours and the example you set. Build trusted relationships, bringing together colleagues, contractors and partners to deliver the right outcomes for customers. Make informed decisions, balancing customer outcomes, operational priorities, value for money and regulatory requirements. Bring the outsidein, looking beyond A2Dominion and the housing sector for ideas, innovation and good practice