Operations Director - Line Maintenance

Responsible for assigned aircraft maintenance employees and the daily and overall operations of the aircraft maintenance department, such as technical performance, safety, schedules, personnel, quality, and the performance of all aircraft maintenance activities for multiple line maintenance site(s).

Develop annual Aircraft maintenance department budget including workforce requirements and approve payment of vendors' or suppliers' invoices

Achieve monthly financial objectives for Aircraft maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses

Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet EASA/CAA regulations, as well as customer quality expectations

Maintain compliance with all IOSH Health & Safety guidelines as per environmental laws

Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance

Determine staff training needs to maintain work force qualifications and productivity

Ensure proper tooling and equipment is available to support operational requirements

Actively support and integrate continuous improvement activities into program procedures and processes

Collect and analyze service and maintenance data to identify trends and ensure margin performance is achieved

Assist in the development of strategic plans to support new programs and capabilities based on analysis of market trends.

Have a proven track record of working in an aircraft maintenance facility environment with previous supervisory experience

Prior experience supporting AOG / Line Maintenance is desirable

Possess a Bachelors degree in related area or equivalent years of experience

Have working knowledge of process improvement methodology and application

Have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

Be familiar with Environmental, Health & Safety rules and regulations

Demonstrate excellent interpersonal and customer service skills

Possess strong planning and organizational skills with the ability to forecast labor and skill requirements

Have excellent presentation skills necessary to effectively communicate with customers and all levels of management

Demonstrate effective leadership and coaching skills with the ability to develop people

Have research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market

Bombardier's Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier's European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier's Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.