Operations Director - Healthcare FM

Operations Director - Healthcare Hybrid Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK's most vital sectors. About the Role You'll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success. Your focus will be on retention, performance, and growth-building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region. This role demands a balance of strategic oversight and operational visibility-you'll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service., Client & Contract Leadership

• Strengthen long-term client partnerships through exceptional service delivery and retention strategies.
• Drive operational excellence and continuous improvement across all contracts.
• Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.
People & Performance Leadership
• Inspire, develop, and empower multi-site teams to deliver outstanding results.
• Build a culture of accountability, wellbeing, and inclusion.
• Lead through change with clarity, confidence, and empathy.
Commercial & Financial Delivery
• Own full P&L responsibility across multiple contracts.
• Drive margin improvement, cost efficiency, and sustainable growth.
• Use data, insight, and performance metrics to shape strategy and decision-making.
Operational Excellence
• Champion safety, compliance, and patient experience as non-negotiables.
• Embed innovation and technology to enhance service delivery and reporting.
• Ensure full regulatory and contractual compliance at all times.
  
  Proven success managing multi-site, multi-stakeholder operations-ideally within healthcare, facilities, or complex service environments.
• A demonstrable track record in contract retention, performance improvement, and client satisfaction.
• Strong commercial acumen with the ability to interpret data and deliver results.
• Inspirational leadership style-strategic, people-first, and performance-driven.
• Exceptional communication, negotiation, and relationship-building skills.
  
  Competitve package with performance-linked benefits.
• A values-led organisation committed to quality, inclusion, and innovation in healthcare.
• Hybrid working with autonomy and trust.
• The opportunity to shape service delivery that directly impacts lives.