Operations Director (Divisional Director)

JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams., Strategic Leadership

• Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.
• Develop and execute business plans that expand service offerings and strengthen client relationships.
• Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
Team Leadership & Development
• Lead and develop a high-performing team of operational managers and support staff (circa 250).
Financial Performance & Budget Management
• Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.
• Monitor key performance indicators including maintenance costs, and client satisfaction scores.
• Drive cost optimisation initiatives and negotiate vendor contracts to maximize value for clients.
Client Relationship Management
• Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.
• Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
• Respond to escalated technical issues and ensure prompt resolution of service concerns.
  
  Experience Requirements Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management. At least 5 years managing teams of technical professionals across multiple locations. Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
• Extensive experience in facilities management or property services, with proven leadership in managing large accounts
• Experience in stakeholder management at senior/executive level
• Relevant industry qualifications (e.g., BIFM, IWFM, RICS)
• Proven ability to lead and develop teams in a multi-site environment
• Excellent communication, negotiation, and presentation skills
Technical Expertise Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems. Proficiency with CMMS platforms and building management systems. Understanding of capital project management. Leadership & Business Skills Proven track record of P&L responsibility and budget management. Strong analytical and problem-solving capabilities with experience using data to drive operational decisions. Excellent communication and presentation skills with ability to interact effectively with senior executives. Experience in client-facing roles within service provider organizations.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.