Operations Director

Operational Leadership

• Develop and deliver operational strategy aligned to business goals
• Oversee day-to-day operations across administration, paraplanning, and client support
• Drive process improvement, efficiency, and cost optimisation
• Manage operational budgets and resources
People & Team Management
• Lead, mentor, and develop operations teams
• Set KPIs and monitor performance
• Support recruitment, onboarding, and training
• Foster a high-performance, client-centric, and compliant culture
Compliance & Risk
• Work closely with the Compliance Officer to ensure FCA compliance
• Maintain robust internal controls and procedures
• Oversee audit readiness and regulatory reporting
• Embed Treating Customers Fairly (TCF) principles across operations
Client Service & Experience
• Ensure a consistently high standard of client service
• Improve client journey and onboarding processes
• Manage escalated client issues or complaints
• Enable advisers to deliver efficient, compliant advice
Systems & Technology
• Ownership of CRM and operational systems (e.g. Intelliflo Office)
• Drive digital transformation and automation initiatives
• Ensure strong data integrity and MI
• Evaluate and implement new operational tools
Commercial & Strategic Support
• Monitor operational KPIs and MI
• Identify opportunities for cost savings and revenue enhancement
• Support strategic growth initiatives (including scaling and acquisitions)
• Collaborate with finance on budgeting and forecasting
  
  This is a senior, hands-on leadership role working closely with the Managing Director / CEO. You'll have full responsibility for driving operational excellence across the business, ensuring the smooth, compliant, and efficient delivery of advice while supporting long-term growth and scalability. Primary focus is on operations, administration, process improvement, and data/systems optimisation. Please note this person MUST have extensive, direct experience within an IFA (Independent Financial Adviser) business., Significant experience within an IFA / wealth management environment
• Strong understanding of UK financial services regulation
• Proven senior leadership and people management experience
• In-depth knowledge of operational workflows within advice firms
• Highly organised, commercially aware, and solutions-focused
• Strong working experience with Intelliflo Office
• Demonstrable operational management and leadership experience within the financial planning sector.
• Strong competency in systems/process improvement, especially data and technology platforms relevant to IFAs.
• Hands-on management approach; must be willing and able to implement as well as lead.
Desirable
• Chartered status or relevant professional qualifications
• Experience with platforms such as Aviva, Quilter, or similar
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.)
  
  Competitive salary + bonus + benefits
Hybrid - 4 days office 1-day WFH, after probation period. Initially you will be needed in the office 5 days per week.