Operations Delivery Manager

The primary purpose of this role is to work dynamically across the Primary Care Network (PCN). The role of Operations and Delivery Manager is to take responsibility for the delivery and smooth running of the operational services across the PCN on behalf of the PCN Practices. Network 4 runs a number of services for and on behalf of the practices including health checks, vaccines, Teledermatology and contraceptive implants. Alongside this there are a steady number of projects looking to improve health inequalities. This role is growing and as Neighbourhood working in the NHS is expanding this is an exciting opportunity in a part of the NHS that is developing and changing., The main duties of this role are:

- Delivery of PCN wide services including twice yearly seasonal vaccination campaigns

- Delivery and Development of operational work plans ensuring performance against services can be tracked and .

- Tracking of project activity to ensure activity is undertaken as planned and progress is identified and highlighted if at risk.

-Taking responsibility for the management of services and staff ensuring appropriate governance and performance processes are followed.

-Taking responsibility for creating and motivating teams as appropriate.

- Maintaining strong relationships with Network 4 practices ensuring the PCN services serves the practices needs and improve practice resilience and growth.

- Deliver services that meet the needs of our neighbourhoods ensuring community input and feedback is at the centre of our development

- Support the delivery of PCN projects working with stakeholders to ensure projects meet initiation requirements and ensuring project benefits are realised.

- Ensuring effective communications in a timely and accurate manner.

- Take accountability and ownership of project deliverables and day to day management of project issues within area of responsibility.

You must have experience in operational management including the ability to engage with multiple stakeholders demonstrating your excellent communication skills.

You must be detail focused with an eye to drive delivery of results for our services and identify areas for improvement and efficiency

The post holder must have a positive can-do approach, solve problems with limited guidance and have the confidence to propose and try new things. They must also be willing to work flexibly which includes working evenings and weekends at certain times of the year, as well as the ability to travel and work across various practice locations and outreach in the community.

Network 4 Primary Care Network (PCN) is based in South Gloucestershire and comprises four general practices (Downend Health Group, Green Valleys Health, The Orchard Medical Centre, and Three Shires Medical Practice) and together serve a patient population of approximately 69,000. We are a forward thinking Primary Care Network developing services for our patients working together with our GP practices at scale to provide greater proactive, personalised, coordinated, and more integrated health and social care for people close to home.

Network 4 PCN was formed in 2019 to help improve practice resilience and are the centre of new investment in general practice. Through the Covid 19 pandemic PCNs evolved to respond to the pandemic which led to the Covid 19 vaccine campaigns. This involved the development of clinical and managerial leadership in a stressed NHS environment and in Network 4 we have retained this close working together building and growing the team of people, some employed and working in the practices and some working directly for the PCN. The PCN has developed multiple services at scale and had the building blocks to expand as the NHS 10 year Plan brings further services from hospital into the community.