Operations & Business Support Apprentice

Introduction

An exciting opportunity to join Vision Football Factory as an Operations Lead Apprentice, supporting the day-to-day running of our busy football venue. You will gain hands-on experience in bookings, customer service, events, site operations and team leadership, with a clear pathway towards supervisor and operational lead roles.

About the Employer

Vision Football Factory is a not-for-profit community football venue offering high-quality indoor pitch hire, a fully licensed bar and kitchen, football parties, coaching sessions and events. Alongside our commercial venue services, we deliver a range of community projects supporting children, young people and families through sport, mentoring, youth provision, inclusive sessions and positive activities that create opportunities, build confidence and strengthen the local community.

What You'll Do

Operations & Business Support Apprentice: As an Operations Lead Apprentice at Vision Football Factory, you will support the day-to-day running of our busy football venue while developing the skills needed to progress into a supervisor or operational lead role. No two days are the same, and you will gain experience across bookings, customer service, events, parties, coaching programmes, community projects and general venue operations.

Typical duties will include:

• Supporting the daily running of the venue, including opening, closing, customer welcome, bookings and general enquiries.
• Helping manage pitch bookings, parties, coaching sessions, events and community projects.
• Supporting the team with admin tasks, registers, attendance records, customer communication and basic reporting.
• Assisting with staff coordination during sessions, parties and busy periods.
• Helping maintain high standards across the venue, including customer service, safety, presentation and organisation. Learning how to deal with customer feedback, solve problems and support the smooth running of the business
• Working alongside managers to understand leadership, planning, team communication and operational decision-making.
• Supporting the development of new systems, processes and ideas to improve how the venue operates.

This role is ideal for someone who is organised, confident with people, willing to learn and interested in progressing into a future leadership role within a growing sports and community organisation.

Training Outcome

Full time/part time employment with opportunities to progress within the company.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English and Maths - GCSE Grades 9 - 4 or A* - C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 5 days working across the week Monday – Sunday hours between 08:30-22:30. Shifts could be 8.30 - 16.30 12.00 -20.00 14.00 - 22.00. You will be expected to work every other weekend, with a day off in the week when you do.

Expected Duration: 1 Year 6 Months

Training Provider: SOUTH STAFFORDSHIRE COLLEGE