Operations Associate

This role will be on the Dividends team, who are responsible for ensuring all dividend payments are released to clients in an accurate and timely manner. In the past 12 months we have processed over 30,000 events and paid more than £1.2b to our clients. These payments range from Equities, Property Distributions, VCT's, Interest, Overseas and Accumulation events. You will cover simple events for a handful of clients, to several million for our larger holdings. Whilst learning the Dividends process, you will develop a knowledge of reconciliation, trading, transfers, global withholding tax and regulation of nearly all types of investment. You will work as part of the overall team but will ultimately have sole responsibility for individual cases. The role can be demanding, particularly in the build up to month-end and will require you to liaise both with internal departments and fund management groups. All in all, you be responsible for ensuring our clients receive their dividends promptly.
What you'll be doing
Ensure clients' accounts are accurately updated in a timely manner with any dividend payments, meeting CASS obligations.

Responding to client queries within a timely manner, ensuring clients are informed first time.

Confidently liaise with other companies and internal departments, quickly resolving any queries that arise.

Assisting with daily, weekly, monthly and annual reports and audits.

Ensuring our underpinned database that populates the end of year tax certificates is accurate and up to date.

Essential
Excellent organisational skills.

Proactive and willing to learn new skills.

Ability to work collaboratively to achieve results.

Motivated to achieve high standards.

Drive to deliver quality client service.

Exceptional attention to detail.

Excellent communication skills.

Taking pride in your work.

Desirable
Customer service experience

Administration experience