Operations Associate

Our Service team is the centre of the business, we are often the main point of communication with our clients and put them at the heart of every interaction. Utilising internal systems, service colleagues pride themselves on adhering to regulatory compliance and keeping the upmost accuracy. Through our successful Service Progression Pathway, you will acquire the knowledge to continue to grow professionally within Financial Services. If you are driven to succeed and are looking to further develop your career, we need your help to make us even better! What you'll be doing

• Ensuring all team administrative functions are processed accurately and efficiently.
• Ensuring team processes are reliable and effective. Taking ownership for team results.
• Communicating well with your team, department, and wider business.
• Taking ownership for resolving any issues that are presented.
• Taking part in wider department projects when opportunities arise., Monday to Friday, shifts between 8am - 6pm. 37.5 hours a week
  
  Essential
• Excellent organisational skills.
• Proactive and willing to learn new skills.
• Ability to work collaboratively to achieve results.
• Motivated to achieve high standards.
• Drive to deliver quality client service.
• Exceptional attention to detail.
• Excellent communication skills.
• Taking pride in your work.
Desirable
• Customer service experience
• Administration experience
  
  Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.


• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year
• dependant on role level
• only available to select during our annual benefits window, in November each year