Operations Assistant WCC624029

As an Operations Assistant, you can make your own powerful contribution to Westminster's success. Working within Highways Services - a high-profile area that plays a key role in maintaining the city's public realm - you'll support the day-to-day operational delivery of essential services that residents rely on.

You'll work across a range of areas, including Highways, Bridges and Structures, Arboricultural services and Climate Resilience, helping make sure operations run smoothly, and services are delivered effectively. Whether it's supporting teams, coordinating tasks or working with colleagues and partners, you'll play a part in keeping things moving and maintaining high standards across the service.

Collaboration will be a big part of your role. You'll work closely with colleagues, partners and stakeholders, contributing to a joined-up approach that helps build a sustainable and effective organisation. Along the way, you'll lead by example, modelling the Council's values and behaviours in how you work day to day.

Overall, this is a role where you'll support the delivery of services that directly impact the look, feel and safety of the city - helping maintain Westminster's reputation while contributing to a service that delivers real value for residents.

You'll bring an understanding of working within a highways function, with some knowledge of relevant legislation such as the New Roads and Street Works Act 1991, the Highways Act 1980 and Road Traffic legislation - or the ability to pick this up and apply it confidently.

Comfortable working in a service delivery role, you'll build good stakeholder relationships and help resolve issues in a timely way. You'll also be able to support policy development, analysis, advice and stakeholder briefings, using information to build a clear fact base for decision-making.

You'll be organised and practical, able to spot improvement opportunities, identify and escalate risks, and contribute to clear responses to Freedom of Information requests and enquiries. Understanding customer needs and responding in a way that aligns with Council objectives will be important too.

Able to work well both independently and as part of a team, you'll stay calm under pressure and keep the wider team's objectives in mind. With a commitment to equality and diversity, good accuracy, sound technical judgement and confidence using Microsoft Word, Excel and PowerPoint, you'll help support a service that keeps improving.

THE EXTRAORDINARY STORY OF GRACE'S PASSION AND DEDICATION

The Environment & Communities Directorate in Westminster City Council is a world of extraordinary stories. Where dedicated people like Grace are using their skills and passion to progress environmental action in the heart of London.

It was at university where Grace first started campaigning for improved recycling facilities, water refill stations, and other eco-friendly initiatives. When she saw the real difference people could make when they came together, she knew she wanted to dedicate her career to community action for the planet.

When she joined us as Principal Engagement Officer, Climate Emergency, she quickly established herself as a passionate advocate for community outreach, engaging various stakeholders across Westminster in the social causes, impacts and solutions to climate change, air pollution, and biodiversity loss.

Grace became a driving force behind our first Citizens' Climate Assembly, which took place across two weekends in the summer of 2023. Fifty residents were chosen at random from across our diverse communities to come together, learn about the climate emergency, and deliberate how we overcome the barriers to becoming a net zero city by 2040. The assembly produced several recommendations which have informed the evolution of our Climate Emergency Action Plan. Due to the success of this initiative, we're holding more assemblies to continue community involvement in local decision-making., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.