Operations Assistant (Eve)

As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.

• Strong IT skills and experience in data entry or high-volume processing.
• Excellent interpersonal and communication skills.
• A team player with the ability to work under pressure and manage time effectively.
• Experience in customer service and an understanding of safeguarding practices.
• Willingness to travel between centres as needed.
To apply, we request that you submit a CV and you will be asked the following 4 questions: 1. Please outline your experience in delivering customer-focused services and provide an example of how you handled a challenging customer interaction. 2. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. 3. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? 4. Give an example of how you adapt your communication style to work effectively with different people., This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. A DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges., Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment

This role has a starting salary of £3,975.78 per annum for working 7 hours per week, 37 weeks per year term-time only (pro-rata to £25,052 full time equivalent). The working hours for this role are Wednesday and Thursday, 6:15pm to 9:45pm. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Sunbury Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents
• Discount on Adult Learning Courses