Operations Assistant Apprentice

Introduction

Join Answer Digital as an Operations Assistant and gain hands-on experience across Office Management, Resource Planning, Talent Acquisition and People & Culture. You'll play a key role in keeping our business running, learning how a leading digital consultancy really works from the inside out.

About the Employer

Answer Digital is a highly successful digital transformation consultancy headquartered in Leeds. We’re a company on a fast growth trajectory with a reputation of delivering large-scale, operational critical solutions.

People are at the heart of everything we do - so much so we’re owned by our people. It sets us apart from most digital businesses you’ll meet and defines our culture and values. Our people are invested in everything we do, because we are invested in them.

Don't believe us? Well check out our glassdoor and here what our people have to say

What You'll Do

About the Role:

• We’re looking for an enthusiastic and organised Operations Assistant to join the Answer Digital team on a Business Administration Level 3 Apprenticeship. This is a brilliant opportunity to build real, hands-on experience across a range of business functions, from keeping the office running smoothly to supporting how we hire, manage, and develop our people

You’ll be embedded in our Operations Team and work closely with colleagues across Resource Management, Talent Acquisition, Finance, and People & Culture. No two days will be the same, and you’ll leave the apprenticeship with a broad foundation, and a clear understanding of how a growing digital consultancy operates

What You’ll Be Doing:

• In this role, you won't rotate through departments. You'll be actively contributing to all at once. From day one, your week will naturally span all four areas, giving you a rich, varied experience that reflects how a real operations function works

Office Management:

• You’ll work alongside our Office Manager to help keep our office running smoothly, a welcoming, well-organised, and fully operational space for the team
• Supporting with day-to-day office queries, visitors, and supplier coordination
• Helping manage office supplies, equipment, and facilities to keep things running smoothly
• Coordinating meeting room bookings, office events, and team socials
• Supporting health & safety compliance and maintaining a tidy, organised environment
• Liaising with building management and external contractors
• Handling incoming post, deliveries, and general administration

Resource Management:

• You’ll support the team responsible for matching our consultants to client projects, helping us deploy the right people in the right places
• Maintaining and updating our resource management system with current project and consultant data
• Assisting with scheduling and tracking consultant availability and bookings
• Preparing reports and summaries to support resource planning meetings
• Flagging capacity gaps or changes to the Resource Management team
• Supporting the coordination of bench activity and internal project allocations

Talent Acquisition:

• You’ll get a real insight into how we attract and hire great people at Answer Digital
• Coordinating interview scheduling between candidates and hiring managers
• Managing job posting administration across our ATS and job boards
• Supporting candidate communications and ensuring a great experience throughout the process
• Maintaining accurate and up-to-date records in our recruitment systems

People & Culture:

• You’ll play a part in making Answer Digital a great place to work
• Supporting onboarding administration for new starters, from contracts to day-one logistics
• Maintaining accurate employee records in our HR systems
• Assisting with the coordination of learning & development activity
• Supporting engagement initiatives, surveys, and internal communications

Training Outcome

To continue progressing their career at Answer Digital in the Operations Team.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Proactive and Eager to Learn
• Microsoft Packages
• Google Workspace
• Friendly and Approachable
• Confidentiality

Qualifications

• Desired - GCSE - English - 4-9
• Desired - GCSE - Maths - 4-9
• Desired - A Level or BTEC L3 - A Level or BTEC L3 - A Level or BTEC L3

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, working hours TBC.

Expected Duration: 1 Year 6 Months

Training Provider: WEIR TRAINING LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.