Operations Assistant

A permanent, full-time Operations Assistant position has arisen in Dereham, Norfolk. The role supports the Operations Team within a well-established plumbing, heating and electrical company, paying £27,000 per annum. Daily duties include speaking with customers and handling enquiries, following up after engineer visits, preparing and sending quotes, and scheduling work for engineers. Candidates should be friendly, confident and people-focused, with strong communication and organisational skills, and the ability to manage a varied workload. Prior administrative or customer service experience would be advantageous. The position is based at the company's Dereham office, NR20, working standard full-time hours across the week., The company is looking for a friendly, confident and people-focused person who thrives in a busy environment and takes pride in great service. You will play a key role in supporting the Operations Team, daily tasks will include;

• Speaking with customers and handling enquires
• Following up after engineer visits
• Preparing and sending quotes
• Scheduling bookings and coordinating logistics
• General operational and administrative support
  
  At least 1 years of customer service experience
• At least 1 years of administrative experience
• Excellent communications skills
• Strong attention to detail
• Good computer literacy
• A positive, proactive attitude and willingness to learn
  
  Norwich's leading independent plumbing, heating and electrical company. They have a team of highly experienced engineers and tradespeople to support all of your service and maintenance needs from leak repairs to renovations.