Operations Assistant

You'll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same., We are now looking for an Operations Assistant to join us on a full-time, fixed term basis until 30th April 2027, working 28 hours per week, including at least one weekend day per week. This is a fantastic opportunity for a customer-focused individual to join our thriving organisation. You'll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same. Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you're truly valued. So, if you're looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today! The Role As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure. Acting as a first point of contact, you'll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. You'll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly. Additionally, you will:

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk
  
  To be considered as an Operations Assistant, you will need:
• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure
  
  The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
  
  Salary of £27,706 per annum (£14.80/hour)
• 26 days' annual leave plus public holidays, increasing to 29 days after three years' service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
Safeguarding notice The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation's policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.