Operations Assistant

The Operations Assistant to Care Group F provides a vital and professional coordination function to support the effective running of the Care Group and associated leadership team. The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders. Acting as a trusted support partner to the Care Group Leadership Team, the post holder will manage meeting logistics, produce high-quality documentation, track key actions and decisions, oversee recruitment processes and provide project coordination support across a wide range of strategic and operational priorities., Leadership Support & Coordination; providing day-to-day executive and administrative support to the Care Group Leadership Team (CGLT), involving complex diary management, co-ordinating meetings, agenda planning, minute-taking and action tracking. Governance & Assurance; maintain accurate records of decisions and follow-up actions from Care Group meetings, act as liaison between the CGLT and Trust governance, performance, and quality teams to support delivery of assurance requirements and organise and manage effective, accurate and up-to-date office systems and procedures. Workforce; manage the Care Group employment contact details with the correct ESRS, establish and maintain systems to monitor sickness/absence/annual leave entitlements/appraisals for the Care Group teams, manage the Care Group Health Rosters, inclusive of allocating staff work patterns, annual leave, sickness, maternity, retirement, new starters and leavers, responsible for the recruitment procedure and the co-ordination of interviews. Project & Information Management; co-ordinate leadership-led projects, collating, analysing and summarising information for Board reports, dashboards, and briefings, produce agendas, papers, and minutes. Stakeholder Engagement; serve as a point of contact for the CGLT, managing communications in person, by telephone and e-mail in a professional, courteous and responsive manner, fostering strong relationships across departments, promoting a culture of collaboration.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics