Operations Apprentice

Introduction

Kickstart your career with the World’s Best Workplace™ 🌍✨

At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide, and we’re proud to be named the World’s Best Workplace™.

About the Employer

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

What You'll Do

Key Responsibilities ✈️💻

Sort Operations

• Assist with the manual and automated sorting of shipments to correct destinations.
• Scan, label, and load freight using operational IT systems
• Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures and ULD Build principles
• Ensure freight is handled in accordance with service, security, and customs requirements
• Identify, report, and escalate damaged or misrouted shipments
• Maintain housekeeping standards (5S) within the sort area to support safety and efficiency
• Support operations administration
• Ability to support Operations Supervisors with CIS Facilitation
• Working alongside Operations Managers in analysing Operational KPI Data
• Champion processing efficiencies
• Identify, report & escalate health & safety breaches / near miss.
• Assist with ICARE investigations
• Attend local operations meetings
• Work collaboratively with ramp agents and supervisors to meet departure schedules

Health, Safety & Compliance

• Work in line with all health & safety, security, and operational procedures
• Wear appropriate PPE and follow safe manual handling techniques
• Report hazards, incidents, and near misses promptly
• Comply with regulatory and company standards at all times

Learning & Development

• Complete all elements of the apprenticeship programme, including off-the-job training and coursework
• Take responsibility for personal learning, development, and performance
• Gather workplace evidence and participate in assessments as required
• Rotate across operational areas to build broad hub knowledge

Training Outcome

On successful completion of the apprenticeship, opportunities may be available in roles such as:

• Operations Agent

Skills Required

• Communication skills
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Physical fitness

Qualifications

• Desired - GCSE - English - 4
• Desired - GCSE - Maths - 4

Course Information

Course: Supply chain warehouse operative (level 2)

Level: 2

Route: Transport and logistics

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Shift pattern 15.00 – 00.00 flexibility will be required – 40 working hours per week Monday to Friday.

Expected Duration: 1 Year 3 Months

Training Provider: DERBY BUSINESS COLLEGE LIMITED