Raymond James is seeking a skilled SNS Operations Analyst to join our dynamic team. Under the direction of the Global Manager, Network Operations, and in consultation with the Regional Manager, Network Infrastructure, the SNS Operations Analyst will be responsible for the day-to-day operations, troubleshooting, monitoring, and implementation of network infrastructure within our global environment. The primary focus will be on the administration and management of our LAN, WAN, firewalls, load balancing, wireless networks, and more.,

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier-2 support for incidents and problem tickets.
• Collaborate and provide network security guidance to other teams as needed.
• Maintain up-time, monitoring, reliability, stability, and policy maintenance of supported systems.
• Participate in high-priority calls and own problem management tasks.
• Produce and maintain current documentation of knowledge management, policy configuration, and operational tasks.
• Install new networking equipment using pre-defined instructions.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
• Incorporate technical knowledge from external sources to create efficiencies and continuous improvement.
• Provide recommendations for Business Continuity Planning and Disaster Recovery; participate in updating and maintaining network plans.
• Contribute to and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs.
• Be available for rotational on-call support, as required, on a 24/7 basis.
• Perform other duties and responsibilities as assigned.
  
  LAN/WAN network technologies and related protocols.
• Firewall Technologies (NGFW, SASE).
• F5 Load Balancing (LTM, GTM).
• Establishing and troubleshooting IPSec Tunnels.
• SSL VPN (Global Protect, F5 BigIP Edge Client).
• SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access).
• Wireless networking technologies (802.11x).
• Automation, monitoring, and reporting tools (Solarwinds, SevOne, etc.).
• Cloud technologies (AWS, Azure, SASE, etc.).
• Converged voice and data infrastructures.
• Quality of Service (QOS) design and configuration.
• TDM / IP PBX configuration (Avaya, Zoom Phone, etc.).
• Common network monitoring and troubleshooting tools.
• Service management frameworks (ITIL) desirable.
• Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN, and VLANs, along with their implementation and troubleshooting.
Skills and Abilities:
• Effective communication to convey information and ideas through various media.
• Technical and professional skill or knowledge in position-related areas; remains current with developments and trends.
• Problem-solving using effective approaches for choosing a course of action or developing appropriate solutions.
• Time management to prioritise and meet project deadlines.
• Research, writing, editing, and proofreading.
• Collaborative relationships to facilitate work goals.
• Client-focused actions to develop and sustain productive relationships.
• Ability to work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.
Educational/Experience Requirements:
• Bachelor's degree in Computer Science, MIS, or related degree.
• 2 to 3+ years of relevant experience in Network or Information Security, or a combination of education, training, and experience.
Licenses/Certifications:
• Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center).
• F5 (Certified Administrator | Certified Technical Specialist).
• Palo Alto Certified Network Administrator (PCNSA).
• ForeScout Administration.
Travel Requirements:
• Required to visit local/regional offices as needed.
• Ability to travel to US/Canada/UK when required.