Operations Administrative Officer

Based in the Operations team, the Operations Administrative Officer works primarily under the Campaigns Manager, supporting the delivery of digital campaigns. This includes assisting with the management of digital assets, the production of digital content, and other ad hoc campaign tasks as required.

Alongside this, the AO provides wider administrative support to the Operations team, including general administration required for the delivery of DRM outputs and direct support to the Assistant Director Operations, as needed.

Principal Areas of Accountability, Tasks and Duties:

i. Utilise key social media applications to monitor activity and trends, delivering regular reports on analytics and performance.

ii. Assist Campaigns Manager in delivering DRM campaigns to support related business priorities and engagement targets.

iii. Produce social media assets matched to organisational requirements and standards, using established tools and procedures.

iv. Utilise the existing email marketing tool, sending out communications in support of business needs, while maintaining the system through regular clear-outs and best practice.

v. Carry out daily administrative tasks in support of the Operations Team and overall Employer Engagement activities.

Staff Management Responsibilities:

None.

Budgetary Responsibilities:

None.

Additional Requirements:

a. This role may require occasional travel within the UK, including attending evening or weekend events to assist in the delivery of DRM outputs.

b. The job holder is required to participate in all aspects of training and development, as identified in discussions with DRM Chief of Staff, to make use of all relevant opportunities for training that may improve the effectiveness and efficiency of their appointment.

c. The job holder is to be aware that Health and Safety is the responsibility of all employees and that should ensure that their designated working area complies with statutory requirements in accordance with current H&S legislation.

d. The job holder is required to comply with the RFCAs' Code of Conduct and to avoid any conduct which discriminates against colleagues, potential employees or contractors on the grounds of any protected characteristics, as identified by the Equality Act 2010.

e. Ensure compliance with data protection/freedom of information requirements.

f. Security clearance checks, appropriate to grade and job role will be undertaken.

g. The job holder may be requested to undertake additional or other activities of a similar nature to those within this job description, which fall within the capabilities and which are commensurate with the grade.