Operational Support and Service Supervisor

This is a national role, with the successful applicant required to support operations predominantly across the North of England. The successful candidate will need to be flexible and willing to travel to all sites within the contract as required.
A company vehicle may be provided, or the successful applicant may use their own vehicle, with mileage and agreed travel expenses fully reimbursed in line with company policy.
The role will also require occasional overnight stays, depending on site location and business requirements. Applicants should therefore be comfortable with regular travel and staying away from home when necessary.
HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.
WHAT YOU'LL DO
Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training
Assist Warehouse Managers with onboarding, staff development, and recruitment.
Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement
Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.
Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
Comply with all Prison Service regulations, including security.

Logistics or similar engagement level job experience, preferable but not essential
Experience of Managing a Team
Excellent Time Management skills and ability to prioritise workload
Strong communication skills both verbal and written
IT skills and working knowledge of Microsoft packages
3 years current UK address history
Full UK Driving Licence

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

WHY JOIN US?
Free parking
Eligibility to apply for a Blue Light Card (discounts across retail, travel and more)

We're happy to talk about flexible working - just ask about alternative patterns at interview

12-week induction programme to get you up to speed
Free confidential 24/7 GP service

Hundreds of retail and lifestyle discounts
Generous pension scheme (up to 8% employer contribution)
Affordable loans, savings schemes and free mortgage advice
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