Operational Support Officer - Diagnostic Services (INTERNAL)

This is a pivotal role within the organisation, contributing to the smooth and efficient operation of key processes. The successful candidate will work closely with the management team to uphold high standards of patient care, safety, and overall service delivery., The Operational Support Officer supports the division in achieving corporate objectives by delivering a wide range of operational and administrative functions. They coordinate outpatient clinic delivery, including scheduling, reception, and administrative support, while responding to changes such as cancellations, urgent bookings, and staffing pressures to ensure service continuity. Acting as a point of escalation for operational issues, the post holder provides flexible support across Diagnostic Services, including cross-cover where needed. The role includes supervising administrative, scheduling, and reception staff, managing rotas, supporting recruitment and HR processes.

The post holder contributes to developing and implementing administrative procedures, supports financial processes, and ensures effective communication with clinical teams, patients, and colleagues. They oversee appointment workflows, monitor service performance, and ensure effective handovers. They also support configuration and user management of the Radiology CRIS system, provide technical and training support, and maintain system documentation. Responsibilities include monitoring data quality, analysing performance trends, and supporting improvement initiatives to meet waiting time and booking targets. As a system super user, they deliver training, support staff development, and maintain up-to-date knowledge to drive continuous improvement and operational efficiency.

An exciting opportunity has arisen for an Operational Support Officer to join the Diagnostic Services Directorate. We are looking for a proactive and enthusiastic individual to become part of our team. The ideal candidate will be highly motivated, professional, and possess excellent communication skills, along with the ability to work collaboratively. Flexibility and adaptability are essential to meet the evolving demands of the service.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.