Operational Support Officer - Adult Social Care

As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.

The key objectives of this role are to:

To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader

To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.

To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.

To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager

Dimensions

The post holder has no direct reports, however will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.

Key Result Areas

Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.

To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.

To celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported

To actively participate in the transition of people into service.

To promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.

Support the delivery of any service / team improvement plans developed by the Team Leader - this may include embedding new processes, new systems or promoting digital engagement across the team.

To drive the importance of quality record keeping within the staff team, and providing guidance / coaching / feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.

Supporting the Team Leader in addressing any identified risks and putting control measures in place.

To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review

To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions.

To complete reflective discussions from any key themes and record on employee notes.

To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure

To support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training

To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans.

To report any safeguarding concerns to external agencies in the absence of the Team Leader

As a valued employee at AFG, recognised as a Great Place to Work, some of the benefits available are:

35 hour working week with the option to work a 9 day fortnight or 4.5 day working week

Health Cash Plans