Operational Support Officer

Serco Ltd

N

BS16 9QJ

Operational Support Officer

As the Operational Support Officer your key accountabilities will include:

• To report directly to the nominated Custodial Operations Manager and carry out the duties detailed by them.
• To work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.
• Carrying out routine net test calls and cell call checks.
• To work in the Gatehouse area, giving access to both visitors and staff, including searching of vehicles and staff when required to do so.
• To assist with the escorting of vehicles around the establishment.
• To allocate BWVC and be responsible for the equipment.
• To assist in the Command suite if required to do so.
• To be involved in Exercises and contingency planning.
• Any other OSO related duties.

2026-08-25 23:59

1953163

Location

N

Position

Operational Support Officer - Bristol

Employer

HMP Ashfield

Required Skills

• Organisational and analytical skills.
• A team player with flexibility and interpersonal skills with visitors, staff and prisoners.
• Good communication skills and the ability to monitor and audit processes and procedures.
• Proven ability to liaise effectively with other agencies.
• Report writing; numerate (interpretation and collection presentation of statistics).
• This position requires upmost trust and decorum when dealing with sensitive information.
• Full Driving licence.
• Position will include shift work that may include working nights.

Qualifications

• GCSE Maths & English grade C or above or equivalent.
• Good knowledge of IT Skills.

Salary and Benefits

£26,436.80 per annum, plus Serco benefits

• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

Job Title

Operations/ Operations Manager

Application Link

https://careers.serco.com/gb/en/job/305757/Operational-Support-Officer

• Organisational and analytical skills. A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures. Proven ability to liaise effectively with other agencies. Report writing; numerate (interpretation and collection presentation of statistics). This position requires upmost trust and decorum when dealing with sensitive information Full Driving licence. Position will include shift work that may include working nights.
GCSE Maths & English grade C or above or equivalent. Good knowledge of IT Skills.

£26,436.80 per annum, plus Serco benefits
• Up to 6% contributory pension scheme An autonomous and supportive culture The chance to make a positive difference to public sector services
Operations/ Operations Manager https://careers.serco.com/gb/en/job/305757/Operational-Support-Officer