Operational Support Officer

Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles with enquiries from criminal justice agencies, solicitors, barristers and public via post, email, telephone and face to face. Deal with full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS., These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Fixed Term Appointments (FTA) on Promotion MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

· Friendly and approachable manner with excellent customer service skills. · Ability to multitask, whilst working in a fast-paced environment. · Good written and verbal communication skills. · IT proficient with the ability to learn and adapt to different technologies and software packages. · Excellent organisational skills., Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description: customer service, administrative and IT experience, attention to detail, communication, and organisational skills., This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work, Communicating and Influencing Managing a Quality Service Delivering at Pace

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Mae ein Swyddogion Gweinyddol yn chwarae rôl hollbwysig, gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys, y farnwriaeth a rheolwyr. Amdanom ni Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau'n cefnogi defnyddwyr ein llysoedd a'n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau'n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy'n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch. Eich rôl Mae Swyddogion Gweinyddol Llys y Goron yn gyfrifol am reoli ffeiliau digidol troseddol i baratoi ar gyfer gwrandawiadau, mae hyn yn ymwneud â gohebiaeth ac ymholiadau cyffredinol. Mae swyddog Llys y Goron yn ymdrin ag ymholiadau gan asiantaethau cyfiawnder troseddol, cyfreithwyr, bargyfreithwyr a'r cyhoedd a hynny drwy'r post, drwy e-bost, dros y ffôn a wyneb yn wyneb. Ymdrin ag amrywiaeth lawn o waith troseddol difrifol ynghyd â rheoli rheithwyr. Byddwch yn cael eich neilltuo i dimau i gyflawni amrywiaeth o ddyletswyddau gweinyddol i symud achosion yn eu blaenau drwy system y llys/tribiwnlys neu ddarparu cymorth i swyddogaethau eraill o fewn GLlTEF. Eich sgiliau a phrofiadau · Bod yn gyfeillgar ac yn hawdd i siarad ag ef/hi, gan feddu ar sgiliau gwasanaeth cwsmeriaid ardderchog. · Gallu cyflawni sawl tasg ar yr un pryd wrth weithio mewn amgylchedd sy'n newid yn gyflym. · Sgiliau cyfathrebu da, yn ysgrifenedig ac ar lafar. · Sgiliau TG, gyda'r gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol. · Sgiliau trefnu ardderchog. Mae hon yn rôl sy'n seiliedig yn y llys ac sy'n cwmpasu amgylcheddau swyddfa a llys; felly ni fydd gweithio hybrid yn cael ei ystyried. Rhagor o fanylion: Mae'r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy'n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i'r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio'n rhan amser, gweithio'n hyblyg ac i rannu swydd, pan fo hynny'n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio'n rhan amser, gweithio'n hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio'n Hyblyg y Weinyddiaeth Gyfiawnder. Maen Prawf Arweiniol: Datganiad o Addasrwydd. Gellir cynnal sifftio yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau. Medrus - Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd yn unol â'r rheolau mewnfudo cyfredol. O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi'n edrych i wneud cais am fisa gweithiwr medrus am y tro cyntaf. Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon oni bai eich bod wedi meddu ar fisa Gweithiwr Medrus yn barhaus ers cyn 22 Gorffennaf 2025. Os ydych wedi meddu ar fisa Gweithiwr Medrus yn barhaus, codwch hyn yn ystod eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau trosiannol sydd ar waith. Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni'r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau pontio), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni'r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a'u bod yn cynnal yr hawl honno. Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo'r DU sydd ar waith yn y DU a'r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a'r meini prawf cymhwyster yma. Penodiadau Cyfnod Penodol (FTA) ar Ddyrchafiad Gall gweithwyr MoJ wneud cais am gyfleoedd FTA yn MoJ sydd wedi'u hysbysebu ar raddfa uwch na'u graddfa gyflog bresennol. Lle bo gweithiwr yn derbyn FTA ar ddyrchafiad, bydd y dyrchafiad hwn yn un dros dro, a bydd y gweithiwr yn dychwelyd i'w graddfa gyflog pan fyddant yn dychwelyd i'w maes busnes gwreiddiol, yn unol â'r polisi OGD i weithwyr ar fenthyg. Cyn gwneud cais, rhaid i weithwyr geisio caniatâd gan eu rheolwyr llinell i sicrhau eu bod yn gallu cael eu rhyddhau am gyfnod yr FTA ac yn gallu dychwelyd i'w rôl wreiddiol ar ddiwedd y cyfnod hwn. Os nad oes rôl ar gael ar ddiwedd cyfnod yr FTA, bydd y gweithiwr yn destun proses adleoli ac o bosib, gweithdrefnau diswyddo. Gweithio ar fenthyg Bydd telerau'r cyfnod y bydd gweithiwr ar fenthyg yn cael eu cytuno rhwng yr adran wreiddiol a'r adran newydd a'r Gwas Sifil. Mae hyn yn cynnwys cytuno ar raddfa pan fydd yn dychwelyd. Dylid cael caniatâd ymlaen llaw i ryddhau gweithiwr ar fenthyg cyn dechrau'r broses ymgeisio. Mae ymgeiswyr OGD hefyd yn gallu symud i rolau ar fenthyg., The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
• To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns., Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained.