Operational Support Manager

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site's administrative duties to ensure a smooth and efficient running of the operation., This role, which will report to the Operations Manager, is responsible for the delivery of effective and efficient day-to-day site-specific services at a Courts and Tribunal Service Site (CTSC), ensuring accommodation, assets/equipment, health & safety, and resource issues are dealt with proactively and efficiently to meet the daily functional and operational needs of the CTSC.

• Exceptional communication skills, both oral and written skills including minute-writing, with strong attention to detail
• Ability to work well under pressure and to deadlines.
• Strong organisational and time management skills, ensuring flexibility and adaptability to juggle different tasks and prioritisation of work.
• Ability to build strong relationships and support networks.
• Ability to work on own initiative, with the ability to make things happen.
• Provide discretion and an understanding of confidentiality issues.
• Proactive in approach to managing issues as they arise in the sites, with the ability to identify key issues and escalating when required.Some experience of facilities management, i.e. managing day-to-day on-site responsibilities, working with suppliers and contractors to ensure scheduled work takes place etc, would be an advantage.
  
  HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

Standard full time working hours are 37 hours per week Monday - Friday. Due to the nature of the role and business requirements, successful candidates will be required to work full-time.