Operational Support Manager

This is an exciting opportunity for the successful candidate to lead YatH's service delivery strategically and operationally to our Courts. Additionally a key aspect of this role will also be to act as the board manager for the Effective Targeting Board through its pilot by formulating, managing, and monitoring priorities. This is a critical role in operationalising the objectives and decisions of the Board and working effectively with senior managers and operational staff across the region to develop a culture of effective targeting.,

• Representation for the YatH Region and the National Court Strategy Group (NCSG), ensuring that all national court related policies and practices are implemented and embedded operationally.
• Line management of the YatH Enforcement Quality Assurance Hub (EQAH) Senior Probation Officer.
• Act as a core member of the Court Sub Group (and Rehabilitation Steering Group as required) to assist the region's delivery against the priorities, objectives and activities of the regional delivery and quality plans.
• Lead the Court SPO forum and escalate queries to the Court sub group and Rehabilitation Steering group.
• Oversee and actively lead the Sentencer engagement strategy of the YatH, improving and enhancing judicial and HMCTS stakeholder engagement, including attendance at the Probation Liaison Forums
• Support for the Regional Probation Director, Heads of Operations and Court lead to drive improvements in regional court performance and ambitions.
• Performance management and monitoring using the revised Court dashboard to improve performance against PSR productivity and cohort targeting.
• Oversee and work in close collaboration with Heads of PDUs / Deputy Heads and Court SPOs to improve all aspects of Court performance and effective targeting. Where necessary, directly supporting Court Teams and PDUs to improve sentencing outcomes.
• Develop the Effective Targeting Board work plan and review progress against the Board's priorities and objectives.
• Coordinate information gathering for HMIP inspections and OSAG audits.
• Work in collaboration with the Performance & Quality and Learning & Development Teams to improve the quality of PSR delivery.
• Performance management and monitoring using the revised Court dashboard to improve performance against PSR productivity, cohort targeting by compiling monthly court work analysis to support PDUs.